Sales Policy for GetTopix

Effective Date: March 20, 2025

Welcome to GetTopix, your destination for premium and comfortable pillows designed to enhance your sleep experience. Our Sales Policy is designed to ensure a seamless shopping experience. Please review the following terms and conditions, which govern the sale of products on our website.

1. Introduction

At GetTopix, we are committed to providing our customers with high-quality pillows that meet their specific needs for comfort and support. Our sales policy is created to ensure that your purchase process is simple, secure, and efficient. By shopping with us, you agree to the terms outlined in this policy.

2. Ordering Process

When placing an order on GetTopix, you will need to complete the following steps:

  • Browse: Explore our wide selection of pillows, each carefully designed for comfort and support.
  • Select Products: Add the pillows you wish to purchase to your shopping cart.
  • Checkout: Provide your shipping and billing information during the checkout process.
  • Payment: Choose from a variety of secure payment methods (credit/debit cards, PayPal, etc.).
  • Confirmation: Once your order is successfully placed, you will receive an order confirmation email with the details of your purchase.

3. Pricing

All prices displayed on the GetTopix website are in U.S. Dollars (USD). The prices include the cost of the pillows, but they do not include shipping fees or applicable taxes unless explicitly stated during checkout.

Prices may vary depending on promotions, discounts, or seasonal offers. GetTopix reserves the right to change product prices at any time without prior notice. However, any price changes will not affect orders that have already been confirmed and paid for.

4. Payment Methods

We offer several secure and convenient payment options for your purchase:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Visa, MasterCard
  • PayPal: Secure online payment service
  • Apple Pay: For eligible devices
  • Google Pay: For eligible devices

All payments are processed through trusted third-party payment gateways, ensuring that your transaction is secure and your payment details are protected.

5. Order Processing

After your order is confirmed, we will process it within 1-2 business days. Orders placed on weekends or holidays will be processed the following business day. You will receive an order confirmation email once your payment has been successfully processed.

If there are any issues with your order (e.g., out of stock items or payment problems), we will notify you promptly via email and offer a solution.

6. Shipping and Delivery

Once your order has been processed, it will be shipped according to the shipping method you selected during checkout. We offer several shipping options, including:

  • Standard Shipping: Delivery within 5-7 business days for domestic orders.
  • Expedited Shipping: Delivery within 2-3 business days for urgent orders.
  • International Shipping: Delivery time may vary depending on the destination country.

Shipping fees are calculated based on the weight and size of your order, as well as your location. You will be able to review the total shipping cost before completing your purchase.

For more details, please refer to our Shipping Policy.

7. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your pillow, we offer a 30-day return policy from the date of purchase. To qualify for a return, the product must be unused and in its original condition.

  • Return Process: Contact our customer support team at support@gettopix.com to initiate the return process. You will be provided with instructions on how to return the product.
  • Refunds: Refunds will be processed to the original payment method once we receive and inspect the returned product. Please note that shipping fees are non-refundable.
  • Exchanges: If you would like to exchange a pillow for a different size or style, please contact our customer support team for assistance.

For more details, please refer to our Return Policy.

8. Sales Tax

Sales tax will be applied to orders based on the shipping address and applicable local tax rates. The total tax amount will be calculated during checkout.

9. Promotions and Discounts

From time to time, GetTopix offers special promotions, sales events, or discounts. Promotional codes, if available, should be applied during checkout to receive the applicable discount. Discounts are not transferable, and cannot be combined with other offers unless specified.

Please note that promotional offers are subject to change, and we reserve the right to modify or cancel promotions at any time without prior notice.

10. Customer Support

If you have any questions, need assistance, or have concerns about your order, our customer support team is here to help. You can contact us through the following channels:

  • Email: support@gettopix.com
  • Phone: 910-847-8247
  • Address: [Insert physical store address if applicable]

Our customer service hours are from 9:00 AM to 5:00 PM EST, Monday through Friday.

11. Contact Us

If you need help or have any questions regarding this Sales Policy or any other part of your shopping experience, please don’t hesitate to reach out to us:

Thank you for choosing GetTopix. We look forward to providing you with the highest quality pillows for a restful night’s sleep.