We want you to be completely satisfied with your purchase from Get Topix. Please read our Return and Exchange Policy carefully.
1. Returns
- You may return items within 30 days of purchase for a full refund or exchange, provided the items are in their original condition, unused, and in the original packaging.
- To initiate a return, please contact us at support@gettopix.com with your order number and reason for the return.
2. Exchanges
- If you wish to exchange an item, please contact us within 30 days of purchase. We will provide instructions on how to proceed with the exchange.
- Exchanges are subject to product availability.
3. Non-Returnable Items
- Items marked as final sale cannot be returned or exchanged.
- Customized or personalized products are non-returnable.
4. Refunds
- Refunds will be processed within 7-10 business days of receiving the returned item.
- Refunds will be issued to the original payment method.
5. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping service to return items.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or refund.
7. Contact Information
For any questions about our Return and Exchange Policy, please contact us at support@gettopix.com.